Details of the Website updates, maintenance and security package. 

  • 1 Hours phone support per month (not just for your website but for any IT subject we can help with)
  • Support via phone or remote desktop (where possible).
  • Website content updates and image updates (5 x pages per month) **
  • If your website is hacked it will be restored back to the last known good backup configuration
  • Weekly off site website and database backups
  • Backed up files stored on amazon secure cloud servers
  • WordPress version upgrades ***
  • Website upgrades for plugins, components and modules *** *
  • Website firewall software to help prevent hacking*****
  • Malware scanning of your website (to help detect and remove viruses and malware)****

* Does not include shopping carts.

** Content and images must be supplied by the customer, if design is needed or image creation then that is charged at my normal hourly rate, customer will always be asked before work is carried out.

*** This includes minor versions Ie 5.2 to 5.3 but not major version ie 5.2 to 6.2 also only for software which the client owns a genuine licence for, we do not work with pirate software.

***** used where appropriate.

Note: On site support is available but it is not included with in this service.

Please Note: Service terms & provision are subject to change at service providers discretion.